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Relationships · Repair

Apology Anatomy

Why an apology doesn't land

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A full apology has parts: acknowledgment, impact, no excuse, repair offer, and behavior change. Missing parts is why an apology "doesn't land."

What I did / said
Impact on them (not my intent)
No 'but' — no explanation attached to the apology
Repair I'm offering
What I'm changing going forward — specifically
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